Shipping, Returns & Refunds Policy

Shipping & Order Processing

Our objective is to process and ship in-stock items promptly, typically within one to two business days, Monday through Friday, excluding weekends and U.S. federal holidays.

Order processing times are independent of the shipping method selected at checkout.

Once an order has shipped, the customer will receive a shipping confirmation email containing tracking information. Customers are responsible for ensuring that our emails are not blocked and should check spam or junk folders if a confirmation is not received.

Backordered or Made-to-Order Items

Most of our holsters are handcrafted to order. Made-to-order items typically ship within approximately 15 business days, depending on production schedule. Estimated ship dates are provided when available but are not guaranteed.

Shipping Coverage and Rates

We currently ship only to the continental United States (48 states). At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

We currently offer a single Standard Shipping option at a flat rate of $9.99 for all orders within the continental United States (48 states). Orders with a subtotal of $100.00 or more qualify for FREE Standard Shipping. Free shipping applies to ground service only and to the continental US only.

Returns & Exchanges

Eligibility

Retail customers may request a return or exchange for products purchased directly from Tagua Gunleather, subject to the following conditions:

• Requests must be initiated within 30 business days of delivery
• Products must be new, unused, and in original condition
• Items showing signs of use, wear, modification, or damage will not be accepted
• Dealer, custom, special-order, or clearance items may be non-returnable unless otherwise stated

Return Authorization Required

To initiate a return:

1. Contact Tagua Gunleather Customer Support at info@taguagunleather.com
2. Request a Return Authorization (RA) number and instructions
3. Clearly mark the RA number on the exterior of the return package
4. Ship the item according to the provided instructions

Returns sent without authorization may be refused or delayed.

Refunds

Approved returns will be refunded to the original payment method once the product is received and inspected.

• Original shipping charges are non-refundable
• Shipping is considered a service and is non-refundable once the order has shipped
• Refunds apply to the product cost only
• Processing time for refunds may vary depending on the payment provider

Return Shipping Costs

Customers are responsible for all return shipping costs, including insurance and tracking. Tagua Gunleather is not responsible for lost or damaged return shipments.

Exchanges

If an exchange is approved, replacement items will ship after the returned product has been received and inspected, subject to availability.

Refused or Undeliverable Packages

Orders refused or returned due to incorrect addresses or failed delivery attempts may be subject to additional shipping and handling charges. Refunds, if applicable, will be issued less all incurred shipping costs.

Contact Information

For questions about shipping, returns, or refunds, please contact us:

Zen Distributors Group II LLC
2047 NW 24th Avenue, Miami, Florida 33142-7237
Email: info@taguagunleather.com

Policy Updates